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How We Handle Your Privacy

Your account and payment details stay secure with us. We've built clear rules around how we collect, store and use your information — and you have real control…

Data encryption on every transactionYour payment methods stay privateAccount access only by you
pinalty45 How We Handle Your Privacy
GET IN TOUCH

Contact Us About Your Privacy

Team online

Live Chat

Our support team answers privacy questions Monday to Sunday, 08:00 to 23:00. Open the chat bubble in your account lobby to ask about your data or request changes.

Email

Send privacy requests to our data team at [email protected]. We respond within two business days and confirm all data subject requests in writing.

Account Settings

Update your personal details, phone number and email directly in the Settings menu under Security. Changes take effect immediately on your next login.

SECURITY & CONTROL

How We Secure Your Information

Encryption

Every payment you send via DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your password is hashed and never stored in readable form on our servers.

Cookies & Tracking

We use cookies to keep you logged in, remember your preferences and prevent fraud. You can disable non-essential cookies in your browser settings without losing account access.

Session Timeout

For security, your session expires after 30 minutes of inactivity on mobile and 45 minutes on desktop. This stops others accessing your account if you leave your device unattended.

Data Retention

We keep account records and transaction history for seven years to meet Indonesian financial regulations. After your account closes, personal identifiers are removed within 90 days.

Third-Party Access

Payment processors, fraud-detection services and our hosting provider see only the data they need to do their job. No third party can access your password or full payment details.

Your Rights

You can request a copy of all data we hold about you, correct errors, or ask us to delete non-essential information. Contact [email protected] with your request and account ID.

Privacy & Your Account — Answered

Yes. Email [email protected] with your account ID and request a data subject access report. We'll send you a complete list of personal information, payment records and session history within ten business days.

We keep transaction records for seven years for tax and fraud-prevention purposes. Your card or wallet details are deleted 30 days after your final withdrawal unless you ask us to keep them for future deposits.

No. Your payment details go only to the payment processor handling that specific transaction. We never sell or share your wallet details with other businesses. Your privacy is your control.

Your personal details stay encrypted in our archive for 90 days after closure, then are permanently deleted. Game history and transaction records are kept for seven years to meet legal requirements where local law permits.

Yes, we use cookies to log you in and detect fraud. Essential cookies can't be disabled without logging you out. Non-essential tracking cookies can be turned off in your browser settings without affecting your account.

Go to Settings > Security in your account lobby. Edit your phone or email there, and we'll send you a verification code. Once you confirm it, the change takes effect immediately on your next session.

No, we never email passwords. Use the Forgot Password link on the login page. We'll send a secure reset link to your email address. This link expires after 24 hours for your protection.