Reference

Our Legal Framework Built for Indonesia

When you open an account with pinalty45, your data, payments and account access are protected by clear terms we've written specifically for how you play.

Account security verified at sign-upData encryption on all transactionsDirect support for account questionsWithdrawal verification within 24 hours
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pinalty45 Our Legal Framework Built for Indonesia
GET YOUR ANSWERS

How to Reach Us About Your Account

Team online

Live Chat

Open the chat widget in your account lobby. Our team responds to legal and account questions from 08:00 to 23:00 daily. Send your question anytime and we'll reply as soon as we're available.

Email Support

Email [email protected] with your account details and your question. We read and reply to all account and legal inquiries within 24 hours, including weekends.

Phone Line

Call +62 21 5555 0145 between 10:00 and 22:00 Indonesia time. Our team can walk you through account terms, payment disputes and data access requests directly.

HOW WE PROTECT YOU

Security, Data and Your Account Rights

Data Encryption

All information you enter — login credentials, deposit amounts, withdrawal requests — travels over encrypted channels. We use industry-standard SSL protocols so your data stays private between you and pinalty45.

Account Verification

When you sign up, we verify your identity and payment method before your first withdrawal. This prevents fraud and ensures withdrawals go only to you. Re-verification occurs if we detect unusual account activity.

Payment Security

Your DANA, OVO, GoPay and QRIS payments are processed through secure gateways. We do not store your payment credentials; we only record transaction IDs and amounts tied to your account.

Data Retention

We keep your account information for as long as your account is active plus two years after closure, unless local law requires a longer period. You may request a copy of your data or deletion under applicable law.

Cookie and Tracking

We use cookies to keep you logged in and to understand how you navigate the lobby. You can adjust cookie settings in your browser. We do not use cookies to track you across other websites.

Contact for Rights Requests

To access, correct, or delete your data, email [email protected] with your account ID and the specific request. We will respond with next steps and timelines within 5 business days.

Legal and Account Questions

We keep your account information for two years after closure. Afterward, personal data is deleted unless we're required by law to retain it. You may request immediate deletion by emailing [email protected] with your account ID and confirmation.

When you request a withdrawal, we confirm it matches your registered account name and payment method. If the amount or method differs from your deposit history, we may ask you to re-verify via email or live chat before processing.

No. We do not store your payment credentials. We only record that a transaction occurred, the amount, and a reference ID linked to your account. Your payment details remain with your bank or payment provider.

Yes. Email [email protected] with your account ID and request type. We will send you a copy of your account data, deposit and withdrawal records, and login history within 5 business days.

Contact live chat or email [email protected] immediately with details of the activity. We will freeze your account, investigate the transaction, and guide you through recovery steps and password reset procedures.

Most withdrawals via DANA, OVO, GoPay and QRIS complete within 24 hours after verification. Bank transfers may take 1–3 business days depending on your bank. We send a confirmation email as soon as the funds leave our account.

The complete terms are available in your account settings under Legal Documents. You can also request a PDF copy via email to [email protected] or ask our live chat team to send it to you in seconds.

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